Disclosure based on the Specified Commercial Transactions Act

Seller

Koei Fisheries Co., Ltd.

Retailer location

1294 Sakakoshi, Ako City, Hyogo Prefecture, 678-0172

Representative

Mamoru Taiga

Home page

https://koeisuisan.jp/

email address

info@koeisuisan.com

telephone number

0791-48-0641

Sales price range

Please refer to the product page

About Shipping

Once your order is confirmed, it will be shipped within 1-3 business days. We will then notify you by email that your order has been shipped.

Please check your shipping address. If the product does not arrive due to a wrong shipping address provided by the customer, we will not be held responsible.

It will take 1-2 days from shipping to delivery. However, due to circumstances, delivery may not be possible within 1-2 days. If you have not received your order, please contact us using the tracking number or email us.

(Email: info@koeisuisan.com)

Shipping Fee

[Shipping Fee Table]

Flat rate shipping: 550 yen Free for purchases over 3,000 yen Special shipping (Hokkaido): 770 yen Free for purchases over 7,000 yen Special shipping (Okinawa): 990 yen Free for purchases over 7,000 yen

If you are shipping to more than one location in one order, shipping fees will be charged for each delivery destination.

If you are shipping internationally, please contact us for details on shipping and handling fees.

Return handling conditions/return deadline, shipping charges for returns

[Regarding returns and defective products]
In the case of "defective products or our product mistakes", we will bear the cost. If there is any damage during delivery, please contact us. We will send you a new product as soon as possible, at our own expense, including shipping and handling fees.

Eligible for return: In the case of "defective products/mistakes made by our company"

Return period: Refunds are available if you contact us within one day of purchase (or two days before the specified date if there is one).

Return method: Please request a refund by email. We will transfer the purchase price to your designated account within 5 days.

[About cancellations]

We cannot accept cancellations after the product has been prepared for shipping. (Once the product is ready, we will send you an email to inform you that the product has been shipped.)

Payment Method

Credit card, Amazon Pay, Google Pay, PayPal, cash on delivery

Payment Deadline

Please transfer the payment by the deadline to the specified account listed in the email you receive at the time of purchase.
Suspension, cancellation, and change of subscription

Some of our Services are subscription based and will deliver products to you based on the delivery frequency you select.

If you wish to temporarily stop your subscription (pause), cancel your subscription, change the contents of each delivery, or cancel only a specific delivery date (skip), please complete the procedure by the deadline below.

5 days before the delivery date: Hokkaido/Aomori Prefecture/Akita Prefecture/Iwate Prefecture/Miyagi Prefecture/Yamagata Prefecture/Fukushima Prefecture/Tochigi Prefecture/Saga Prefecture/Nagasaki Prefecture/Kumamoto Prefecture/Oita Prefecture/Miyazaki Prefecture/Kagoshima Prefecture/Okinawa Prefecture

4 days before delivery date: prefectures other than those listed above
Regular service contract period

The service will be automatically renewed every week unless you cancel it.
Payment period for regular service

First payment: At the time of purchase

Second and subsequent payments: 3 days before delivery date